The Avacaster System

Support Resources

All Avacaster users are encouraged to use the free online support resources described below. We are constantly working to improve these resources to provide you with the best support possible.


Avacaster QuickTraining Archives now Available!


As you may well know, the Avacaster System makes an incredible learning tool. That’s why we’re using the Avacaster System to teach the Avacaster System! Below are the first three installments of our QuickTraining Avacasts. Enjoy.

Basic Archiving


Uploading PowerPoint Slide Decks


Basic Interface Customization




Have a Tech Support question? Our Technical Support Guide should give you the immediate help you need.


The Avacaster Knowledge Base is an excellent place to start to find answers to your common Avacaster questions.


We have a new Avacaster manual perfect for those looking to get started quickly: Avacaster Basics.


The Downloads page contains such useful items as the Avacaster User Guide, and Avacaster WMP and Real encoders.


The Best Practices section provides a whitepaper that will help you make your online events and meetings as powerful and enjoyable as they can possibly be.

If Avacaster support staff have been designated within your organization, please contact them for your support needs. If you are viewing a presentation created by one of our customers, please contact the support personnel which they have designated. Other Avacaster customers can contact Avacast’s Support staff using one of the methods listed below. Support hours are 9:00 am to 5:00 pm Pacific Time, unless your organization has arranged a custom support schedule.



When reporting a problem, it is extremely helpful if you can provide the following information:


  • Detailed description of the problem, including any error messages.

  • URL of the presentation/event you are trying to access.

  • Type of computer (e.g. PC or Mac)

  • Operating system (e.g. Windows 2000 or XP, Mac OS9 or OSX, etc.)

  • Computer configuration, including RAM, CPU speed, etc.)

  • Browser (e.g. Internet Explorer, Safari, etc.)

  • Connection speed and/or type (56k modem, T1, DSL, etc.)

  • The media format, if you are having trouble viewing video or hearing audio.

  • If you are having trouble converting a PowerPoint slide file, we can usually help you better if you send us the actual PPT file.


Consulting and Professional Services


For assistance beyond the scope of general Avacasterusage, customers can request consulting, training or other specialized services. For more information and pricing, call or email Avacast Support as specified above.

Sign up for a live demo View an archived demo Request more info Request a trial account